Return Policy

Return Policy 

Specific instructions for returning Edge panels, including requirements for unopened, uninstalled, and properly packaged items will be sent with the return authorization.

30-Day Return Policy: Customers have 30 days after receiving their item to request a return.

Eligibility for Return: Items must be in the same condition as received, unused, with original packaging. Receipt or proof of purchase is required.

Starting a Return: Customers need to contact for instructions before sending the package back to Akouo Acoustics Home.

Damages and Issues: Customers are advised to inspect their order upon receipt and report any damage or issues immediately for timely resolution.

Exceptions/Non-Returnable Items: Samples/sample boxes cannot be returned. Full refunds are offered within 30 days under certain conditions, with return shipping at the customer’s cost.

Exchanges: Recommended method is to return the original item and make a separate purchase for the desired item.

Missing Items: Claims for missing items will be raised with the shipper, and replacements will be sent once confirmed as lost.

Color Variations: No refunds or returns are processed for color variations in products. Wood products exhibit variations in grain and color due to the variety of characteristics that make natural products distinct and unique.

Refunds: Once the return is received and inspected, refunds will be issued via the original payment method.

Contact Information: Customers are encouraged to contact for any issues or queries regarding their delivery.

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