Shipping Policy

Shipping Policy

Free Shipping: Free shipping is offered on all products in the 48 contiguous states.  For shipments outside of the 48 contiguous states please contact info@akouo-acoustics-home.com for rates. Standard shipments are sent via UPS Ground.

Processing Time: Products are processed and shipped within 72 business hours of order receipt.

Shipping Time: Please allow up to 15 days for delivery in the 48 contiguous states.

Order Status: Customers are notified when their order is shipped along with a UPS tracking number.

Multiple Deliveries: UPS may deliver parcels on separate dates. Please check tracking number for updates.

Lost Parcels: If the shipment is lost, replacements will be sent out once confirmed as lost by UPS.

Cancellation Policy: Cancellation of orders can occur up until time of shipment. Send cancellation requests to info@akouo-acoustics-home.com up until 12pm ET on shipment date. No refund will be processed for cancellations after shipment occurs.

Shipping Address: Customer has the responsibility to provide the correct delivery address. If the package is refused/returned due to an incorrect address provided by the customer, additional charges will be incurred by the customer.

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